Payment Policy

Contact [email protected] with the checkout email, approximate time, amount and multi-category order number if issued. Never include full credentials. For this destination wardrobe index, a checkout transaction question may be matched to destination questions, category sizing and parcel-investigation images.

An issuer can decline without revealing its full reasoning to MERLONIS. Repeating an interrupted attempt can create more than one temporary hold; release timing belongs to the external service, so first check the previous attempt.

The checkout total on merlonis.com includes applicable taxes and import duties. If category shipment carries a separate charge, that line is shown before checkout transaction authorisation rather than being hidden inside a category item price.

Before paying, review the category item, option, quantity, category shipment details, currency and final amount—especially where category-specific fit, footwear sizing, swim hygiene and accessory detail changes the selected variant.

Only checkout transaction methods displayed for the current basket and destination can be selected. The external service may request authorisation or authentication, but an unfinished challenge, temporary hold or failed attempt is not an accepted MERLONIS multi-category order.

Stop before authorising. Identify the item and option rather than completing a charge on the assumption that style help desk can silently change category-specific fit, footwear sizing, swim hygiene and accessory detail afterward.

Once MERLONIS approves and submits a reversed charge to the original checkout transaction method, banks and checkout transaction providers may need 7–24 business days to post it. Style help desk cannot redirect that reversed charge to a different card, account or person.

A cart or bank message alone does not create an obligation to dispatch. MERLONIS accepts the purchase only after checkout reports success and the store records the multi-category order.