Shipping Policy

The team will use category-specific protection instead of pressing unlike category items together. That handling reflects dresses, footwear, swim, outerwear and accessories across several seasons; a multi-item multi-category order can be divided when unlike category items should not travel together.

A tracking number is sent when the carrier makes it available and may need time for its first scan. Split parcels can produce separate numbers and category shipment dates.

The checkout total on merlonis.com includes applicable taxes and import duties. If category shipment carries a separate charge, that line is shown before checkout transaction authorisation rather than being hidden inside a category item price.

Only destinations and category shipment services shown during the current MERLONIS checkout are available.

After the parcel leaves the destination wardrobe index, the carrier estimate is 10–20 business days. That window describes travel rather than preparation, and remote service, weather, customs review or a failed category shipment attempt can extend it.

MERLONIS sets aside 1–3 business days after accepting an multi-category order to separate footwear, swim protection, hardware and soft garments. This preparation period finishes before carrier transit begins; weekends, public holidays, checkout transaction review and unresolved address questions can move the handover date.

Enter a complete deliverable address and correct postal code. A correction sent after separate footwear, swim protection, hardware and soft garments has started cannot be guaranteed.

Send [email protected] the multi-category order number and current tracking status. For damage, retain every layer of packaging; evidence linked to this catalogue may include destination questions, category sizing and parcel-investigation images.

Plan for the 1–3-business-day preparation stage first and the 10–20-business-day carrier stage second. They are consecutive windows, not two estimates running at the same time.