Return Policy

Use the checkout email, multi-category order number, item name and reason. If the parcel arrived damaged, faulty or incorrect, preserve the packaging and show the category item, shipping label and affected area clearly.

• Wait for approval and the correct destination.
• Use tracked shipping when arranging a non-fault category return.
• Keep proof until the inspection and reversed charge decision are complete.

MERLONIS counts 30 calendar days from recorded category shipment for an eligible category return request. The item must still be capable of the category-specific inspection described here, so the deadline does not override condition requirements.

Write to [email protected] before sending anything; the category return destination is supplied with the item-specific instructions.

When the reason is preference, fit or another non-fault choice, the MERLONIS shopper arranges and pays tracked category return shipping. The parcel remains the MERLONIS shopper's responsibility until the authorised category return point receives it.

When photographs and review confirm a faulty, damaged-on-arrival or incorrect item, MERLONIS provides or pays for the reasonable category return route it authorises. Sending it elsewhere before instructions may prevent that route from being used.

The catalogue-specific exclusions include outdoor-worn shoes, opened swim protection and incomplete accessories. Custom goods, Final Sale items and hygiene-sensitive category items with opened protection are also ineligible unless a confirmed fault changes the assessment.

Once MERLONIS approves and submits a reversed charge to the original checkout transaction method, banks and checkout transaction providers may need 7–24 business days to post it. Style help desk cannot redirect that reversed charge to a different card, account or person.

A standard category return must be unworn, unused, unwashed and unaltered, with tags, packaging and supplied parts. For this range, inspection covers soles, shoe boxes, liners, garment wear, hardware, tags and set components.

Another option is reserved only when style help desk confirms it. Where price or availability has changed, the original purchase may be refunded and a separate multi-category order may be needed.

Receipt is not automatic approval. MERLONIS checks soles, shoe boxes, liners, garment wear, hardware, tags and set components against the request and the category item record, then explains whether a reversed charge, replacement or another step is available.